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Shipping and Returns


Free Shipping

    Our Free Shipping policy includes the entire continental United States.

Our Free Shipping Policy includes any of our flagpoles shipped in the Continental United States. Free Shipping only applies to "Flags" and or "Hardware" when they are being shipped with a flagpole.

It does exclude addresses over water and other remote/hard to reach destinations such as islands, deserts and mountains. The large majority of our customers will benefit from our Free Shipping policy but if your particular address doesn't qualify, you will be notified prior to processing your order.

Returned Material

    In no case are goods to be returned without prior written consent. Only unused material as currently manufactured, which has been invoiced to Buyer, within thirty (30) days, will be considered for return. Material accepted for credit is subject to a minimum service charge of twenty-five percent (25%) plus all transportation charges. Material built to order is not subject to return for credit under any circumstances. Goods must be securely packaged to reach Flagpole Depot without damage  


    The equipment, apparatus, and parts are warranted against defects in materials and workmanship for a period of one (1) year from the date of shipment, excepting those items normally consumed in service, unless failure is due to improper installation or misapplication. FLAGPOLE DEPOT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY LOSS OR DAMAGE. DIRECTLY OR INDIRECTLY, ARISING FROM THE USE OF SUCH MERCHANDISE OR FOR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LIQUIDATED DAMAGES AND BACK CHARGES. FLAGPOLE DEPOT will, at its sole option, repair, replace or credit Buyer's account for any equipment or part which proves defective under its warranty provided that the Buyer notifies FLAGPOLE DEPOT in writing of such defect within the appropriate warranty period. This warranty does not include reimbursement for the expense of installation, removal of equipment, transportation or any other expenses that may be incurred. Authorization must be obtained from FLAGPOLE DEPOT before any material is returned. The foregoing states the Buyer's sole remedy for any breach of warranty by FLAGPOLE DEPOT.  


    Flagpole Depot shall not be liable for loss or damage of any kind resulting from delay or inability to deliver on account of fire, labor troubles, accident, acts of civil or military authorities, or from any other cause beyond Flagpole Depot's control.  


    Prices on the specified products are exclusive of all city, state and federal excise taxes, including without limitation, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes. Wherever applicable, any tax or taxes will be added to the invoice as a separate charge to be paid by the Buyer.  


    Deliveries shall be subject to, and contingent upon, labor difficulties, not civil unrest, war, fire, delay or defaults of common carriers, failure or curtailment in Flagpole Depot's usual sources of supply, governmental decrees or orders, or without limiting the foregoing, any other delays beyond Flagpole Depots reasonable control, and Flagpole Depot shall not be liable for any loss or damage arising there from. Flagpole Depot shall have the additional right, in the event of the happening of any of the above contingencies, at its option, to cancel this contract or any part thereof, without any resulting liability. Shipments made within twenty (20) days after specified date of delivery shall constitute a good delivery. Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.  


    The carton of parts has been carefully packed. Manufacturer will not be responsible for any shortages if they are not reported within 48 hours after arrival.